Read our independent editorial review to learn about the best free real estate CRM options and their use cases.
A call center CRM is software that combines inbound and outbound calling features with sales pipeline management tools that better support your customers or leads. Included are features such as built-in dialers, call tracking, support ticket routing, workflow automation, and more. To help you choose the best, we reviewed dozens of options to determine the top six call center CRMs.
Here are the six best CRMs for call centers:
The above options scored the six in our review of the top call center CRMs. However, some industry-specific options lack the robust general features you'd expect out of a standard CRM. If a general CRM sounds more right for you, check out our article on the best overall CRM software.
To determine the best call center CRM software, we reviewed both general CRMs with calling capabilities as well as business phone systems and help desks with CRM features. To rank the top options, we identified six weighted categories and used them to assign each option an overall score out of five, including the identification of primary use cases. Check out our specific evaluation criteria below:
Note: All per-user prices are with a one-year commitment unless noted.
Once the results were tallied, one solution scored the best overall. That CRM was Freshsales, which also scored the highest for pricing and general features and near the top in other categories. Now learn how all the graded CRMs fared as the best for call centers.
Because call centers are where vital customer interaction occurs, you need a CRM to manage the conversations. Your CRM should also work with your phone provider for the most seamless experience possible. Many CRMs claim to function in this capacity, but only the software that tracks activity, manages tickets, and automates marketing will excel. Let our list of the best industry-specific CRMs for call center software guide you.