Freshsales is a favorite among companies that want AI-powered sales tools, customizable elements, and built-in phone and chat clients at an affordable cost. However, businesses looking for more in-depth analytics, extensive app integrations, and quality customer support will want to explore other options. In our independent review, we rank the top seven Freshsales alternatives and competitors to help you find the best CRM for your sales needs.
Here are the seven best Freshsales alternatives for salespeople:
- Zoho CRM: Best Freshsales alternative overall for AI sales features (free starting price)
- EngageBay CRM: Best free alternative for sales and marketing tools (free starting price)
- HubSpot CRM: Best alternative for building a complete tech stack (free starting price)
- Salesforce: Best Freshsales alternative for complex sales cycles (30-day free trial)
- Salesflare: Best Freshsales alternative for B2B sales prospecting (30-day free trial)
- monday sales CRM: Best Freshsales alternative for ease of use (14-day free trial)
- Pipedrive: Best Freshsales alternative for robust add-on upgrades (14-day free trial)
Read our independent Freshsales review if you’re curious to learn more about this CRM’s key features and best use cases. Otherwise, scroll down for our list of top Freshsales alternatives.
How We Evaluated the Best Freshsales Alternatives
To find the best Freshsales alternatives, we made a scoring rubric featuring six weighted categories, each with its own set of subcriteria. After ranking all options against what Freshsales has to offer, we selected the CRMs with an average of 3.7 or higher to feature on our list. We picked an overall winner and assigned use cases to the six runners-up based on their performance in specific categories. Our evaluation criteria is below:
Evaluation Criteria
We assigned the most weight to cost, core features, and ease of use, as we believe these are the three most crucial factors to consider when choosing a CRM. Additionally, we evaluated each CRM's level of customization (including third-party integrations), availability of advanced CRM features, and quality of user support.
We considered each CRM's starting costs for its basic and enterprise tiers, availability of free versions or trial periods, and overall value for money.
We evaluated every CRM for essential sales features such as pipeline management, CRM reporting, and workflow automation.
This score is based on UI design plus consensus from past and current users regarding setup and usability.
We took a look at each platform’s flexibility, including custom workflows, multiple pipeline views, and support for third-party integrations.
We combed through each platform for advanced CRM features like AI, lead routing, and live chat widgets.
This includes each CRM's available help channels, service hours, and reputation among customers.
Note: All per-user prices are with a one-year commitment unless noted.
Salesforce earned three category wins: core features, customization, and advanced features. Despite this, we determined that Zoho CRM is the best Freshsales alternative overall because it’s the most well-rounded platform of the bunch — it didn’t score below four points in any category. However, if you prioritize top-notch user support or an intuitive UI, other software on this list may be a better fit. Below is a detailed breakdown of how each CRM scored.
Bottom Line: Best Freshsales Alternative
Freshsales is among the popular CRM software for its AI-powered sales tools, superb pipeline management, and high-level of customization at lower costs than many of its competitors. However, for businesses that need a mix of sales and marketing tools, advanced reporting and analytics, or a robust freemium CRM, there are better options. The Freshsales alternatives we’ve highlighted here will ensure that you find the best CRM for your needs.
