6 Best Retail CRM Software for 2022

Revel Systems is an intuitive, iPad-only retail platform designed to cater to niche-specific businesses. In addition to its general features, it offers industry-specific functions for quick service, restaurants, retail, pizza shops, and coffee shops, tailoring the features and user experience to the specific needs of each type of business. If you’re a niche-specific retailer, Revel could be a great fit for you.

Revel Pricing

• POS Software Costs: $99 per register, per month
• Processing: Flat fee based on custom quote
• Implementation Onboarding: $674 one-time fee

Revel Key Features

• Wide Range of Advanced Capabilities: Revel streamlines retail activities with point-of-sale processes, such as table management for food service businesses.
• Inventory Management: Provides inventory data in real time by connecting in-store and ecommerce channels.
• Payment System Flexibility: Revel gives you the flexibility to create store credit, provide bar tabs, and split bills.
• Data Analytics: Built-in analytics track order history and hourly sales and produce reports on payment, sales, and product mix.
• Central Management Console: Its dashboard effectively integrates customer channels and operations in a single console.

Vend is an easy-to-use cloud retail POS system that can be operated online or offline via the web or iPad. It offers register and cash management functions to track sales and allows businesses to see cash and inventory levels across multiple locations in real time, helping them avoid excess or out-of-stock items. This makes Vend right for small retail chain stores managing multiple locations.

Vend Pricing

• Lite: $99 per register
• Pro: $129 per register
• Enterprise: Negotiation-based pricing
• Free Trial: 14 days

Vend Key Features

• Inventory Management: Centralized product catalog allows inventory management across multiple outlets, transferring products from various locations.
• Automate Reorders: Automatically set reorder points to fill orders once items fall to a certain level of inventory.
• Uninterrupted Service: With HTML5 browser caching, Vend works through network outages and automatically resyncs sales when back online.
• Cash Management: Reduce register errors by tracking every one of your cash movements, and analyze totals by payment type.
• Integrated Payments: Vend allows you to choose from a host of payment partners and therefore take advantage of the best market rates.

Lightspeed is a well-integrated POS system for growing a retail business. It provides powerful analytics that help retailers understand customer behavior, enabling them to offer incentives that will appeal to them. Lightspeed retailers can create rewards and tiered loyalty programs to attract and retain these customers, which makes it best for retailers seeking a smart POS system to increase sales and customer acquisition and ultimately grow their business.

Lightspeed Pricing

• Basic: $69 per register
• Starter: $99 per register
• Standard: $119 per register
• Advanced: $169 per register
• Pro: $229 per register
• Enterprise: Negotiation-based pricing
• Free Trial: 14 days

Lightspeed Key Features

• Powerful Analytics: Analytic tools report on customer behavior and make suggestions based on insights from other retailers.
• Great for Scalability: It’s simple enough to be embraced by small businesses yet sophisticated enough for larger-sized businesses to use.
• Learn From Data: Smart inventory management enables businesses to learn from sales data while keeping an eye on stock levels.
• Manage Inventory Across Channels: Lightspeed allows you to monitor inventory, providing up-to-date counts across various channels.
• Advanced Ecommerce Solutions: A fully integrated POS solution for both contactless payments and omnichannel loyalty provisions.

Clover is a cloud-based payment system that provides everything you need to process retail transactions. Its all-in-one retail system offers both software and hardware products, which are sold individually. This gives retailers the advantage of sourcing from one supplier, along with smooth interoperability between the products. This makes Clover good for retailers who want the convenience of buying their retail POS system from a single provider.

Clover Software Pricing

• Register Lite: $9.95 per device, per month plus 2.7% + $0.10 credit card fees
• Register: $39.95 per device, per month plus 2.3% + $0.10 credit card fees

Clover Hardware Pricing

• Clover Go (Card Reader): $69
• Clover Flex: $499
• Clover Mini: $749
• Clover Station: $1,399
• Clover Station Pro: $1,649

Clover Key Features

• One-Stop-Shop Consolidation: With hardware and built-in payment processing, you don’t have to shop from different vendors.
• Payment Convenience: Clover allows you to make payments everywhere, whether in-store, online, on the go, or even on the phone.
• Customizable Feature Set: Providers retailers with POS systems that are customizable through scalable plans and add-on accessories.
• Customer Management System: Offer loyalty programs to enhance customer relationships and create user profiles from payment transactions.
• Accessible Funding: Clover Capital offers financing and easy payback terms by turning a retailer’s future credit card sales into working capital.

Zoho CRM for Retail builds on the omnichannel capabilities of Zoho, combining marketing, sales, inventory, and more so retailers can stay organized. This alignment enhances sales intelligence and forecasting and helps businesses target the customers most likely to buy and give them a seamless shopping experience. Therefore, it’s for retailers who want to leverage sales, marketing, and operations alignment to target the right customers from one platform.

Zoho CRM for Retail Pricing

• Call for Quote

Zoho CRM for Retail Key Features

• Omnichannel Capabilities: Use telephony to manage call analytics, and view bounce and click rates to monitor emails to customers.
• Deliver Retail Apps: Digitize retail processes by building unique sales apps aligned to your business processes with no-code Zoho Creator.
• Target the Right Customers: Create a mailing list for targeted campaigns to notify the right customers of special sales.
• Seamless Integration: Retailers can use Zoho CRM’s app suite and third-party apps.
• Built-in AI: Enhance your retail sales intelligence with predictive sales capabilities and intelligent automation.

Bitrix24 is a general-purpose CRM that provides retailers with a free plan that provides great ecommerce features, such as fully-featured online stores. Retailers can create order pages, receive online payments, track those payments, and plan deliveries, so retail businesses that are looking for a robust free solution with the option to upgrade as they grow will get the most out of Bitrix24.

Bitrix24 Pricing

• Bitrix24 Free-for-Life: Support for unlimited users
• Basic: $39 per user, per month; 5-seat max
• Standard: $79 per user, per month; 50-seat max
• Professional: $159 per user, per month
• Free Trial: 30 days

Bitrix24 Key Features

• Ecommerce Without a Website: Bitrix24 allows you to receive payments via its CRM so you don’t need a website.
• Payment Convenience: Bitrix24 allows you to hook up a variety of payment systems so your customers can choose the most convenient payment method.
• Sales Process Management: From tracking payment in real time to processing sales in stages, Bitrix24 brings effectiveness to sales.
• Effective Order Handling: Although Bitrix24 doesn’t offer great inventory management, it has effective tools for order processing and management.
• Single Business Ecosystem: With its abundance of services, Bitrix24 strives to be the only business software your enterprise will need.