Learn about the best sales techniques and tactics backed by sales professionals that you can use to close more deals this quarter.
Alead generation process outlines the systematic sales and marketing steps necessary to generate qualified leads. The standard lead generation process includes four stages that starts with attraction and ends with lead qualification. However, there are also specific lead generation processes for online lead generation (inbound) and outbound sales prospecting.
It’s possible to use any of the lead generation processes above, as well as blend them together. The important thing is that the process helps you systematically generate high-value leads. For more information, let’s dive into how the lead generation process works, before outlining each of the three main processes for lead generation and how to implement your own.
A lead generation process systematizes the lead generation stage of your marketing or sales process by breaking it down into a series of repeatable steps. Both inbound and outbound lead generation processes follow a common and somewhat standard framework. First, identify your ideal customer. Second, attract relevant leads to your business. Finally, engage new leads to assess interest and fit before qualifying engaged leads for further nurturing.
These sequential lead generation stages are then used to outline the sales and marketing activities required to move leads through each step of your chosen process. For this reason, the lead generation process is the foundation of your overall lead generation strategy and core to defining how you generate leads.
Once you’ve identified the stages of your lead generation process and the required activities at each stage, physically map it out using marketing or CRM software. This way, you or your sales or marketing team can use it to actually generate and track leads as they move through your process towards qualification.
After you’ve implemented the stages of your lead generation process, use it to create your lead generation funnel, which represents the lead’s journey through your process, from awareness to conversion. This helps you to track top, middle, and bottom of the funnel leads, as well as tangibly map the lead’s journey and its overall effectiveness.
With this in mind, let’s take a look at the standard lead generation process and how to apply it to inbound or outbound leads, as well as implementing your own:
Whether you’re in the B2B or B2C space, using online or outbound strategies, the process of generating high-quality leads and turning them into opportunities follows a set of four standard steps that include defining a customer persona, attracting leads that fit that persona, engaging with them, and finally, qualifying them for fit. Let’s look at each step in detail.
Before creating any marketing strategy or compiling a list of leads to call, you need to know what your ideal customer looks like so you can find them and tailor your approach to their attributes and interests. Do this by creating your customer profile and buyer persona, which help you better identify leads to target.
Creating a customer profile like this focuses your lead generating efforts on high-quality leads. If you focus on the wrong people, they either may never become leads, become leads but never purchase, or end up purchasing but disliking your product or service.
Now that you know how to spot an ideal customer in a crowd, it’s time to find these likely buyers, attract them to your business, and collect their contact information. You can accomplish this step in many ways, including both inbound and outbound strategies, or a combination of the two. The goal of these methods is to get in front of high-quality potential leads and show them how your solution can solve a problem or satisfy their specific need.
Once you have the contact information of your ideal lead, the next step is to engage with those leads for initial lead nurturing and qualification.
Now that you have the lead’s contact information and/or have made initial contact with them, your next goal is to engage with these leads to see if they are a good fit for your product or service. You want to get the lead to express interest, thereby opting into the sales conversation and opening up the possibility for further discussion around your product or service. Meanwhile, uninterested leads are discarded from the funnel.
Usually, sellers assess likelihood to purchase by asking the lead to take some action, such as scheduling a free demo. On a cold call, it could go like this: “It sounds like this product can solve {pain point X}. Are you open to a meeting to go more in-depth on how we can help?” Or a marketer might place an inbound lead on an email list where they receive product-focused content, like a video of the product. How they interact with the content reveals their fitness.
Next, it’s time to separate the wheat from the chaff. Before investing large amounts of time and money into nurturing your lead, make sure they are a good fit for the solution. Through questioning or analysis, ensure they look similar to the customer persona you created in step one. Also, see if their behavior (webpage visits, email replies, content read) is in line with that of common buyers. If the lead seems likely to buy, qualify them into the next stage of the sales process, typically prospect nurturing.
To do this, you can follow a defined lead qualification process that uses quantitative lead scoring as well as sales emails and discovery calls to assess fit. For more information, check out our article on lead qualification. Otherwise, continue reading for the lead generation processes specific inbound or outbound lead generation.
Inbound or online lead generation is the marketing process of attracting inbound leads by making them aware of your value offering using content marketing strategies to increase their interest or desire in taking an action that signals engagement. Then, qualify the lead as a marketing qualified lead (MQL) using quantitative methods before passing the lead to the sales team for further qualification and nurturing.
The first stage of the online lead generation process is making your lead aware of your brand, business, or value proposition. Do this through an organic or paid content marketing strategy leveraging organic social media, paid advertising, and more. The specific ways you can increase awareness amongst your ideal customers include:
The goal here is to get on the radar of your ideal customer before working on increasing their interest in your product or service. Do this by offering free and valuable content relevant to them through multiple channels. Once they begin to know you, engage with them further to increase interest and trust.
The goal of the previous stage is to consistently show ideal leads your brand messaging over time and across multiple platforms. As these leads see you more and more and become comfortable with your content, they’ll begin to trust your brand and become more interested in your value offering. As interest and trust grow, they’ll be more likely to take an action, which is when you drive interested users to a free lead magnet in return for their contact details.
Build trust by focusing on adding value to your audience through repetition. Create high-value content that feels professional and helps your ideal customer, and share it consistently across your intended platforms on a defined schedule. Only then will you have created enough desire to ask for something valuable in return (like their contact information).
Interested leads convert by taking an online action, which can be anything you want your ideal lead to do, such as signing up for a free trial, watching a video, scheduling an appointment, or downloading free content. These actions signify engagement on the lead’s behalf and can signal high interest that results in a quality prospect worth nurturing.
Often, marketers will use a landing page or lead capture software to offer their lead magnet in return for contact details. These lead magnets can be offered on a standalone sales page or embedded within content like a blog post. In this way, you’re generating online traffic during the initial stage with your content marketing strategy, and then encouraging interested users in taking an action during this stage with your enticing offer.
Because the online process is largely a marketing function, once you’ve collected lead contact information, the final step is often to qualify them as a marketing qualified lead (MQL) before passing them to the sales team for sales lead qualification and lead nurturing. To do so, measure demographics, psychographics, and online engagement using a quantitative method known as lead scoring. Leads that meet a minimum scoring threshold are considered MQLs.
The outbound lead generation or sales prospecting process consists of finding lead contact information and manually reaching out to them through various means, including cold calling, emailing, and social selling. These outreach methods involve direct communication with the lead, making it a great relationship-building approach for businesses selling higher-priced solutions with longer sales cycles.
Before you reach out, you need a list of names of people who might be interested in your offer. You also need their contact information. You can do this by being active on social media platforms relevant to your niche, by googling your ideal customers, by looking for past opportunities in your CRM, or — the most effective way — by using a good lead generation tool.
The best tools for outbound lead generation are:
It’s also possible that you receive a list of marketing qualified leads directly from your marketing team. If so, you can skip this process and go directly to the research phase.
You probably learned a little bit about your leads while you were sourcing them. But it’s important to get a full picture of their personality and current circumstances so you can personalize your messaging. If you find something, jot it down. It might prove crucial in a cold call or email when you have only seconds to grab their attention and convince them you are going to provide value to their day.
Here are some effective research methods and things to look out for:
When you mention something about the lead in the introduction of your cold outreach, they lower their stranger danger defenses and become more open to conversation.
Now that you have a list of names, the contact information, and some notes from your research, you can start working down the list trying to get these potential leads to express interest in your solution. Different outreach methods include:
A cadence containing two or three of these methods is ideal since you never know which medium your leads prefer for meeting new people and learning about sales offers.
After the lead has responded and expressed interest, you still need to ensure they’re a good fit for your solution, or else you might spend hours talking to a prospect who never intended to buy anything from you. The best way to figure out if they are qualified is by setting up a discovery call with the lead to learn more about their business or personal needs.
Specifically, the BANT lead qualification framework tests leads on these four criteria:
Depending on your business, you might ask questions about other factors, such as the lead’s challenges or business goals. For more information, check out our article on lead qualification. After this discovery call, if the lead is capable of and willing to buy, mark them as a prospect and move them into the next stage of your sales process for more nurturing.
Because the lead generation process tracks the lead journey from awareness to qualification, it’s less about “creating” your own process and more about ensuring the activities you decide to focus on effectively move leads through the broad stages of the inbound or outbound journey. Here are the general steps to ensuring this happens:
Once you've created your lead generation process, the next thing you'll want to do is read our detailed guide on the lead generation funnel. Here, you'll learn how to map the lead's "buyer journey" from awareness to conversion and better understand the efficacy of your chosen process.
Online lead generation revolves around building online assets that provide value to ideal customers, attract them to your business, and collect their contact information. Sales prospecting, on the other hand, focuses on using strategic direct outreach to make connections and begin sales conversations with potential leads. Both require you to build trust with the person in the sales funnel to convert them into business leads.
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