Read our top closing sales tips from expert salespeople to learn how best to ask for the deal, including preparation and follow-up.
A lead is a person or organization that fits your ideal customer profile and could eventually purchase your product or service. Once you contact and qualify them as a fit, they become a prospect; you then open an opportunity for them, which is the deal you'll move through your sales pipeline to close. Understanding where your potential customers sit in your pipeline helps you to make informed decisions that will get them into a buyer mindset.
A lead enters your pipeline in the lead generation step of your sales process. They represent anybody who fits your ideal customer profile (ICP) but has had little to no direct contact with your business. The lead becomes a prospect when you qualify them for fit and interest in your product or service — in other words, when they’ve shown that they're “sellable."
For example, if a lead responds to your email to request more information or takes another action that signifies buy intent, and they also give promising answers during a needs assessment and discovery call, you can now mark them as a prospect. As a lead becomes a prospect, they also move from the lead generation stage into the lead qualification stage.
A lead is anybody who fits your ICP and has either given you their contact information through inbound lead generation or has it publicly available for direct outreach. However, there are typically multiple types of leads that help you segment your sales pipeline to follow up with the most important contacts. To make the most out of each lead, it’s important to know which of type of lead they are.
Below, we'll define a marketing lead (aka a marketing qualified lead, or MQL), a sales lead (including both a sales assisted lead, or SAL, and a sales qualified lead, or SQL), a cold lead, and a bad lead.
A marketing lead is an MQL that the marketing team has identified as a potential fit because their demographics fit your ICP and they've demonstrated behaviors that signal interest in your product or service. Usually, marketing determines this through a lead scoring model that assigns points to leads' traits and actions.
A business will have MQLs only if their marketing team generates leads, often through online lead generation; this lead type is specific to the ones who respond well to your marketing efforts. If your marketing team generates these leads, the goal is to convert curiosity into interest so they're already warm when sales reaches out to them.
A sales lead can be a potential customer that marketing generated, then qualified as an MQL and handed to sales, or they can be a lead that sales generated directly through sales prospecting. There are two types of sales leads: SAL and SQL.
To qualify the lead as an SAL, a sales rep learns about their goals and pain points via a needs assessment. If the assessment shows that the lead has a need that the business's product or service can fulfill, the rep counts them as an SAL.
Then, to qualify the SAL as an SQL, the same rep or a more senior sales rep conducts a discovery call. On the call, the seller asks questions regarding budget, timeline, decision-making power, and other key factors, then they mark the lead as unqualified if they're not a fit or an SQL if they are.
When a lead becomes an SQL, they are considered a prospect and cross from the lead qualification stage into the lead nurturing stage. Sellers now open a sales opportunity for the prospect so they can nurture them to a deal close.
This is a lead in your sales pipeline that has not been qualified by the marketing team or the sales team. Nobody associated with your business has contacted them, so you’ll be the first one to make contact in your sales prospecting efforts. These are the toughest leads to convert, as they haven’t been introduced to the idea of your product, and you don’t know if they are even in the market.
This is a lead in your pipeline that is a bad fit for your product or service or for whom you have incorrect, outdated, or otherwise inaccessible contact information.
If a lead isn’t immediately interested, asks many questions, or is a little rude over the phone, they aren’t necessarily a “bad lead.” Unless their contact information is outright wrong or they're an obvious bad fit, you should pursue them with the same tenacity as any other.
Leads generated by marketing go through each stage — MQL, SAL, and SQL — while those generated directly by a salesperson skip the first stage and are immediately a sales lead.
A prospect is an SQL that has undergone a discovery call with a salesperson, who has decided they're highly qualified and worthy of nurturing. If a prospect first goes through both the MQL and SAL levels, the seller will likely have a good amount of background details on them, but the discovery call is the best way to learn as much relevant information as possible. This information will help the seller nurture the prospect and try to close the deal.
We’ve outlined the basics of handling certain leads and prospects, but now is the time to take you step-by-step through the process of converting a lead into a prospect. The steps are as follows:
This four-step process is the basic formula for progressing through both of these transitions. The steps are specific enough to determine what your goal is with each contact, but broad enough to ensure that you can customize them to fit your industry. Let’s take a closer look at each.
One of the ways to improve your conversion is to score your inbound leads. The marketing team conducts lead scoring by giving each lead a point-based score that takes into account how likely they are to make a purchase. The factors they consider typically include demographic/company details, engagement with your company, and online behavior.
These are the sequential steps to score your leads:
Lead scoring is the responsibility of the marketing team, but it's a good idea for marketing and sales to work together to create and refine it. For example, if sales finds that they're receiving poor fits, they should communicate this to marketing so the MQLs they pass along can be better fits in the future.
The goal with your initial contact is simple: qualify your lead’s interest and ability to purchase your product. You're trying to figure out if they're just poking around, they're genuinely curious about the product, or they're already considering a purchase. This can be done over an online or live needs assessment.
When you set up the needs assessment, ask some basic qualification questions. You can include as many as you’d like, but remember to frontload the important ones to keep your lead on the phone or encourage them to finish the written assessment. Consider questions like these:
Each of these serves its own purpose, and they can help inform the rest of the process. Asking all of them will get you all of the necessary information to mark them as an SAL. You'll know how they heard about you and which goals they're trying to reach or pain points they're trying to solve, plus what they liked about your product, when they would like to buy, and any other additional details you request.
Now that you have an SAL, set defined dates for discussing the sale further. At the end of your qualification quiz or call, always offer a range of dates and times for a follow-up appointment, or tell them a salesperson will get in touch with them. Here are a couple ways to do this:
If the lead doesn’t agree to a set follow-up appointment time, be sure to follow up proactively. This process can differ between industries, but generally, you’ll be calling the lead and sending an email at least every other day. Typically, you’ll do both in tandem, and stop after 3–5 attempts.
Have a 20- to 30-minute discovery call with each SAL to ensure they're qualified enough to nurture. On the call, ask questions about key details such as their budget, decision-making power, needs, and timeline for a purchase. These are the specific steps to follow in order when holding a discovery call:
If you qualify them as an SQL on the discovery call, it's now time to stop qualifying them and start nurturing them to a close.
A prospect is an SQL that you've qualified via a discovery call. They've now left the lead generation stage and entered the lead nurturing stage. At this point, you open a sales opportunity for them in your sales pipeline; this is the deal you'll try to close. Creating this opportunity will help you focus on the potential customers that are most likely to convert.
A sales opportunity is a deal you open for a prospect that has shown significant interest in making a purchase and has a high degree of fit based on your discovery call. Opportunities are associated with your highest priority prospects — those who indicate the best odds of converting. Since their level of interest is highest, nearly every piece of correspondence will come with an offer to close at this point — you now have ample reason to reach out more often with an offer.
Translating a prospect into an opportunity simply means opening an opportunity for qualified prospects. If you use sales pipeline software or a CRM, you'll have created a record for the lead before this point; to open an opportunity, you'll add the new info you've learned to the record and move it to the first stage of your pipeline's lead nurturing step. Then, you'll use that new info to help you close the deal.
Here's an example of a Pipedrive sales pipeline that lists stages from qualification to negotiations. The salesperson who owns the opportunity would move the deal through each stage by nurturing the prospect:
Once you open an opportunity, it's time to start discussing the deal size, terms, and other specifics so you can sell your product or service as a solution to the needs you've learned they have. Treat these prospects as a top priority since they're likely to purchase your product or service.
While the terms "lead," "prospect," and "opportunity" are sometimes used interchangeably, we hope this article makes clear how and why you should differentiate them. Each term should invoke a different response and represent a different part of your sales process. Once you properly identify leads, prospects, and opportunities, you will have a much easier time organizing your lead generation, qualification, and nurturing efforts.