7 Best WooCommerce CRM Software Solutions

Learn how a WooCommerce CRM solution can boost your ecommerce sales, and compare their features to find the right one for your business.

WooCommerce is the leader in WordPress ecommerce management, but its tools for managing customer relationships are not quite as advanced. To level up your online product sales, add dedicated CRM software, the best of which provide ecommerce-specific features to help you better understand your buyers. We analyzed seven WooCommerce CRM solutions to help you find one that fits your budget, size, and expertise.

Here are the seven best WooCommerce CRM solutions:

  • Agile CRM (Overall Winner): Best CRM for email marketing (free starting price)
  • HubSpot CRM: Best free forever plan with premium upgrades (free starting price)
  • Metrilo: Best WooCommerce CRM for ecommerce analytics ($199 starting price)
  • Salesforce: Best for advanced features ($25 starting price)
  • Groundhogg: Best for marketing automations ($20 starting price)
  • Ninjodo: Best CRM for ease of use ($49 starting price)
  • Jetpack CRM: Most customizable WooCommerce CRM (free starting price)

How We Evaluated the Best WooCommerce CRM Software

To manage customers, online sellers need an affordable ecommerce CRM for WordPress that provides features beyond WooCommerce’s basic dashboard of data and past orders. For this reason, we placed the most emphasis on pricing and features that help you understand your customers and their online buying behavior. Because your ecommerce site is built on WordPress, you’ll also want your tools to be easy to use and manage, so we looked at ease of use, as well. Analytics, customization, and customer service rounded out our evaluation.

Evaluation Criteria

In our evaluation, we based our scores on six weighted categories, each of which contained related scoring criteria. After totaling the category scores, we identified the CRM that scored the highest overall.

Pricing:
25%
General Features:
25%
Ease of Use:
20%
Reporting and Analytics:
15%
Customization:
10%
Customer Service:
5%

Note: All per-user prices are with a one-year commitment unless noted.

At the end of our research, an overall winner arose with the most total points across all the criteria: Agile CRM. It also tied with other strong contenders in ease of use, customization, and customer service and scored highly in the other categories, making it a best value. Below, see how all the scored CRMs performed as relationship management systems for WooCommerce.

Agile CRM: Best for Email Marketing

Offers tools to automatically email customers regarding abandoned carts, targeted promotions, and FAQ responses.

Price Range: Free to $47.99+ per user, per month

Overall Rating star-fullstar-fullstar-fullstar-full Pricing star-fullstar-fullstar-fullstar-fullstar-full General Features star-fullstar-fullstar-fullstar-full Ease of Use star-fullstar-fullstar-fullstar-fullstar-full Reporting and Analytics star-fullstar-fullstar-fullstar-fullstar-full Customizations star-fullstar-fullstar-fullstar-full Customer Service star-fullstar-fullstar-fullstar-fullstar-full

Pros:

  • Free plan for up to 10 users
  • Clean and simple interface
  • Automatic email campaigns

Cons:

  • Some email tools only in paid plans
  • Third party integrations can be buggy
  • Limited reporting

Designed to drive ecommerce through email marketing, Agile CRM offers excellent automated email tools for cart abandonment, customer support, and promotions to segmented lists. The customizable dashboard is simple and centralizes sales, marketing, and customer service email engagement efforts. This makes Agile CRM a good fit for WooCommerce teams that use or plan to use email marketing to attract shoppers and encourage them to make purchases.

Agile CRM Pricing

  • Free Plan: Support for up to 10 users
  • Starter: Starts at $8.99 per user, per month for 2 years
  • Regular: Starts at $29.99 per user, per month for 2 years
  • Enterprise: Starts at $47.99 per user, per month for 2 years

Agile CRM Key Features

  • Engagement Boosting: Website pop-ups suggest related products.
  • 360-Degree Contact Data: See all contact with a customer on a single page.
  • Helpdesk: Provide customer support with automated responses.
  • Automated Email Campaigns: Recover abandoned carts and send promos.
  • Customer Data Syncing: Track orders and activity automatically.

Visit Agile CRM

HubSpot CRM: Best Free Plan With Upgrades

Best free sales tool helping ecommerce teams manage and sync their customer data, with premium upgrades available.

Price Range: Free to $1,200+ per month (Sales Hub)

Overall Rating star-fullstar-fullstar-fullstar-full Pricing star-fullstar-fullstar-fullstar-full General Features star-fullstar-fullstar-fullstar-full Ease of Use star-fullstar-full star-fullstar-full Reporting and Analytics star-fullstar-fullstar-fullstar-fullstar-full Customizations star-fullstar-fullstar-fullstar-fullstar-full Customer Service star-fullstar-fullstar-full star-full

Pros:

  • Free forever plan
  • Website builders
  • Robust email tools

Cons:

  • Potential to be expensive
  • No early cancellation in contracts
  • Limited flexibility

HubSpot CRM is a free all-in-one tool for sales, marketing, and ecommerce management. The basic software is free and will deftly manage your email outreach, social media, and customer service. When you upgrade to Sales Hub, you can access advanced sales tools like customized reports and integrate it with Marketing Hub (sold separately) for advanced content marketing. HubSpot is a smart choice for WooCommerce stores looking for a free CRM to grow with them.

HubSpot CRM Pricing

  • Free Plan: Supports unlimited users
  • Sales Hub Starter: Starts at $45 per month for 2 users
  • Sales Hub Professional: Starts at $450 per month for 5 users
  • Sales Hub Enterprise: Starts at $1,200 per month for 10 users

HubSpot CRM Key Features

  • Customer Data Syncing: Stay updated on ecommerce customer data.
  • Free Plan: Robust features will serve users well until they’re ready to upgrade.
  • Email Marketing: Send responsive attractive emails to boost sales.
  • Automations: Contact customers with abandoned carts.
  • Ad Management: Create and manage ads on social media.

HubSpot Woocommerce CRM

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Metrilo: Best for Ecommerce Analytics

Focuses on managing customer relationships for ecommerce businesses through its advanced tools for analytics.

Price Range: $199 to $299+ per month for unlimited users (14-day free trial)

Overall Rating star-fullstar-fullstar-full star-full Pricing star-fullstar-full star-fullstar-full General Features star-fullstar-fullstar-full star-full Ease of Use star-fullstar-fullstar-fullstar-fullstar-full Reporting and Analytics star-fullstar-fullstar-fullstar-fullstar-full Customizations star-fullstar-fullstar-full star-full Customer Service star-fullstar-fullstar-full star-full

Pros:

  • Excellent segmentation
  • Powerful analytics and reporting
  • Live chat support

Cons:

  • Pricier than other systems
  • CRM only comes with Pro or higher
  • Limited integrations

Metrilo offers a seamless solution to managing ecommerce customers with excellent analytics and an impressive marketing suite. Online businesses can use customized reporting to track all store activity and analyze customer behavior and shopping habits. Then, boost engagement by using the insight to target specific customers with email promos. Metrilo is right for established stores wanting to drive growth through advanced data.

Metrilo Pricing

  • Pro: $199 per month, unlimited users
  • Premium: Starts at $299, unlimited users
  • Free Trial: 14 days

Metrilo Key Features

  • Ecommerce Analytics: Track new customers, products, and more.
  • Customer Data Syncing: Automatically capture profile details.
  • Email Marketing: Unlimited personalized emails to segmented lists.
  • Customer Support: Get issues resolved with live chat.
  • Unlimited Users on Every Plan: Ideal for large teams.

Visit Metrilo

Salesforce: Best for Advanced Features

An established CRM packed with advanced features that are especially useful to large companies.

Price Range: $25 to $300 per user, per month (14-day free trial)

Overall Rating star-fullstar-fullstar-full star-full Pricing star-fullstar-full star-fullstar-full General Features star-fullstar-fullstar-fullstar-fullstar-full Ease of Use star-fullstar-full star-fullstar-full Reporting and Analytics star-fullstar-fullstar-fullstar-fullstar-full Customizations star-fullstar-fullstar-fullstar-full Customer Service star-fullstar-fullstar-fullstar-fullstar-full

Pros:

  • Tools for every buying-process step
  • Customized reporting and analytics
  • Artificial intelligence tools

Cons:

  • Pricey
  • Not intuitive
  • Low level of customer service

Salesforce products are packed with advanced, customizable features so it can fit nearly any type of WooCommerce store. Its data tools allow you to market to and track shoppers through their buying journey via desktop or mobile, and sales forecasting, reports, and dashboards help you monitor progress and pivot when needed. Salesforce works best for large or growing stores looking for robust sales, marketing, customer service, and tech features.

Salesforce Pricing

  • Essentials: $25 per user, per month
  • Professional: $75 per user, per month
  • Enterprise: $150 per user, per month
  • Unlimited: $300 per user, per month
  • Free Trial: 14 days

Salesforce Key Features

  • Customer Data: Track behavior, buying habits, and communications.
  • Customized Reports and Dashboards: Review stats at a glance.
  • Sales Forecasting: See performance levels on demand.
  • Mobile App: Manage activity from the road.
  • List Segmentation: Send highly targeted promos.

Visit Salesforce

Groundhogg: Best for Marketing Automations

A CRM and marketing automation tool for creating sales funnels and email campaigns that works directly in WordPress.

Price Range: $20 to $80 per month for 1-25 sites

Overall Rating star-fullstar-fullstar-full star-full Pricing star-fullstar-fullstar-fullstar-fullstar-full General Features star-fullstar-fullstar-full star-full Ease of Use star-fullstar-fullstar-fullstar-fullstar-full Reporting and Analytics star-fullstar-fullstar-fullstar-fullstar-full Customizations star-fullstar-fullstar-full star-full Customer Service star-fullstar-fullstar-full star-full

Pros:

  • Easy to build sales funnels
  • Customer data syncing
  • Good third party integrations

Cons:

  • No free trial
  • Limited reporting
  • No social media marketing

Groundhogg is a WordPress plug-in that excels in marketing functions such as funnel building and email campaigns. Start with one of their templates or create your own to generate leads and nurture them into buyers through targeting. You can also use automated email workflows to welcome new customers and recover abandoned carts, making Groundhogg best for sales teams that want to automate marketing workflows to save time capturing new prospects.

Groundhogg Pricing

  • Basic: $20 per month, 1 site
  • Plus: $30 per month, 3 sites
  • Pro: $40 per month, 5 sites
  • Agency: $80 per month, 25 sites

Groundhogg Key Features

  • Sales Funnel Builder: Actions and triggers build effective funnels.
  • Workflow Automations: Automatically guide the customer journey.
  • Email Marketing: Design simple but effective emails.
  • Timers: Control the timing of your emails.
  • List Segmentation: Automatically tag and segment customers.

Groundhogg Woocommerce CRM

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Ninjodo: Best for Ease of Use

An easy to use solution for ecommerce customer management, a clean interface, good features, and automated workflows.

Price Range: $49 to $99 per month for 3-5 users (14-day free trial)

Overall Rating star-fullstar-full star-fullstar-full Pricing star-full star-fullstar-fullstar-full General Features star-fullstar-fullstar-fullstar-fullstar-full Ease of Use star-fullstar-fullstar-fullstar-fullstar-full Reporting and Analytics star-fullstar-fullstar-fullstar-fullstar-full Customizations star-fullstar-fullstar-fullstar-fullstar-full Customer Service star-fullstar-fullstar-fullstar-fullstar-full

Pros:

  • Personalized email sequences
  • Mobile access
  • Uncluttered interface

Cons:

  • Limited customization
  • Pricier than most options
  • No social media integration

Ninjodo is ecommerce-focused and simple to use thanks to customizable forms, triggered email sequences, and project management tools that simplify welcoming new leads and customers. Its straightforward mobile app allows you to perform the same functions on the road. Ninjodo is good for small WooCommerce retailers ready to launch online products and looking for easy email sequences and workflow automation — especially those new to CRMs.

Ninjodo Pricing

  • Phase One: $49 per month for 3 users and 5,000 contacts
  • Phase Two: $99 per month for 5 users and 25,000 contacts
  • Free Trial: 14 days

Ninjodo Key Features

  • Email Marketing: Cross-sell and upsell using templates.
  • Workflow Automations: Preloaded sales process flow.
  • Customized Forms: Capture leads on a branded form.
  • Mobile App: Manage activity while traveling.
  • List Segmentation: Send personalized marketing messages.

Visit Ninjodo

Jetpack CRM: Most Customizable CRM

A direct WordPress plug-in that brings a full, centralized CRM solution with tons of customization options.

Price Range: Free to $17 per user, per month (14-day free trial)

Overall Rating star-fullstar-fullstar-fullstar-fullstar-full Pricing star-fullstar-fullstar-full star-full General Features star-fullstar-full star-fullstar-full Ease of Use star-fullstar-full star-fullstar-full Reporting and Analytics star-fullstar-fullstar-fullstar-fullstar-full Customizations star-fullstar-fullstar-fullstar-fullstar-full Customer Service star-full star-fullstar-fullstar-full

Pros:

  • Setup wizard
  • Highly customizable
  • Extension bundles available

Cons:

  • Limited marketing functions
  • Extensions needed for full capability
  • Sales funnel building is convoluted

Jetpack CRM is a sound WordPress option for managing buyer relationships. A few features, like shopper reporting and analytics, are native, and the basic free Jetpack plugin can be customized with 30+ extensions. These can be purchased separately or in bulk and help WooCommerce stores with analytics, email marketing, lead generation forms, payments, and more. For this reason, stores that want to build exactly what they need will like Jetpack CRM.

Jetpack CRM Pricing

  • Free Forever: Support for unlimited users
  • Freelancer: $11 per user, per month
  • Entrepreneur: $17 per user, per month

Jetpack CRM Key Features

  • Customer Data Syncing: Automatically creates new customers and syncs orders.
  • Activity Log: Track purchases and emails.
  • Extensions: More than 30 extensions can unlock huge potential.
  • Customizable: Install only what you need.
  • Social Media Marketing: Access Jetpack’s social sharing functions.

Visit Jetpack CRM

Bottom Line: Best WooCommerce CRM Software

WooCommerce is an excellent ecommerce solution, but to fully engage your customers, you need CRM software that helps you understand who they are, how they buy, and why they buy. Your specific needs and budget should drive your purchase decision. So, use our list as a starting point, and you’ll soon have a software solution that will boost revenue while making your customers feel taken care of.

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