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A WooCommerce CRM is any plugin or software built for WordPress-based sites that allows you to manage an online store and engage with your customers. The top WooCommerce options offer seamless integration with your ecommerce platform and help you manage your contacts, track orders, accept payments, and customize workflows for your store operations. To help you find the best WooCommerce solution, we’ve evaluated six CRMs in our independent review.
Here are the six best WooCommerce CRM solutions:
At the end of our research, Mailchimp emerged as the overall winner, scoring the highest for core features and customer support. All of the CRM software evaluated are good platforms for WooCommerce and scored highly in one category or another. Below, see how each WooCommerce solution performed per category and check out their primary use cases, key features, pros and cons, and pricing plans.
Note: All per-user prices are with a one-year commitment unless noted.
The top options for WooCommerce platforms include these tools:
Organize your products or assemble product kits in a digital catalog so you can easily reference invoices and quotes or present information for your customers.
Increase your store’s revenue by creating multiple follow-up emails and sending them at specific intervals for abandoned carts.
Capture your site visitors’ information by directing them to a web page once they open their emails or click on a link via social media.
Create, manage, and monitor advertisements on social media platforms like Facebook, Instagram, and more.
In our evaluation, we created a rubric with six weighted categories, each of which contained related scoring criteria based on the factors essential to WooCommerce stores. The category scores summed up to an overall score out of five, and then we named the CRM that scored the highest across all categories the winner. Finally, we assigned a primary use case to each top option.
WooCommerce is an excellent ecommerce solution, but to fully engage your customers, you need CRM software that helps you understand who they are, how they buy, and why they buy. For this reason, you need a reliable CRM that lets you interact with your customers and manage your business operations using industry-specific tools. If you don’t necessarily need a WordPress platform for your online store, you can see our list of the best ecommerce CRMs.