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ACRM dashboard is a hub that shows a snapshot of the most important metrics within your CRM, allowing you to drill down into more in-depth reporting. CRM software is full of data; a CRM dashboard is a way for sales leaders, business owners, and salespeople to turn data into an accessible resource that’ll aid them in making quick yet mindful decisions. In this article, we’ll explain how CRM dashboards work, why you should use one, and how to set it up in your CRM.
A CRM dashboard is a centralized view of key sales metrics that show how well a business and its sales team are performing. Unlike a CRM report — which is static, more detailed, and focused on one or a related metrics — a CRM dashboard provides continuous updates for a cluster of CRM metrics using more straightforward visualizations like bar graphs or charts.
A CRM dashboard can include as many or few metrics as you’d like in a way that makes the most sense for your business. Be specific with the metrics you track, as the purpose of the dashboard is to provide a brief overview of visual data. Key data to watch can include average close rates, number of deals in a pipeline, average deal size, activity ratios like number of calls made, as well as high-level data like monthly revenue growth.
Here is a basic progression for setting up a CRM dashboard:
A CRM dashboard is capable of tracking metrics that impact your entire business. In addition to serving as a centralized hub that can be made accessible to nearly everyone in your company, CRM dashboards can benefit C-level executives, middle managers, and independent reps who want to track individual progress.
CRM dashboards provide sales teams with a status report for various aspects of their process. However, there are several roles beyond sales that will benefit from using a dashboard in their overall planning and decision-making processes. Here’s a general rundown of who should use CRM dashboards:
If these CRM dashboard use cases don’t fit what your business or team needs from CRM software, you may benefit from CRM reports instead. Read more about CRM reporting in our complete guide.
Every CRM has a default dashboard that includes a set of metrics that highlight individual, team, and company-wide progress. Naturally, these metrics will vary among CRM software options, but we’ve provided examples of some common metrics that CRM dashboards track. You can opt to add one, some, or all of these metrics.
Here are some CRM metrics to consider incorporating into your dashboard:
Regardless of whether you go exclusively with all of the metrics above or opt for other metrics not listed here, it’s best to keep the total number of CRM dashboard metrics between five and seven. Remember, a CRM dashboard is meant to be a brief overview of a business or sales strategy — a cluttered dashboard defeats the purpose.
A CRM dashboard is a convenient way to bring essential CRM metrics together in one centralized hub; it also makes it easier to locate metrics for pulling more detailed reports. While every CRM software platform offers its own variation of a dashboard, one thing most of them share is a set of common CRM features.
Here are the six common CRM dashboard features:
A CRM dashboard reflects instant changes in data, which can aid businesses in making on-the-fly decisions. For instance, real time data helps sales teams understand buyer behavior by tracking where web site visitors are most likely to browse so they can deliver a more personalized online experience. Customer support teams can use real-time data to monitor inbound queries as they come in — plus the amount of time it takes to resolve them.
Financial forecasting is a more advanced CRM dashboard feature that helps businesses predict future revenues and expenses. It’s a burdensome task when done manually, but a CRM dashboard makes it possible to generate advanced financial forecasts in a matter of a few clicks. It’s beneficial for managers and executives who want to monitor individual and team-wide sales progress, and tailor budgets according to projected revenues.
An advantage of a CRM dashboard is its accessibility via visualizations (think pie charts and bar graphs). This makes it easier for businesses to develop and keep track of tangible sales goals. Visual pipelines may already help with this to some extent, but CRM dashboards take it further by going beyond the funnel and offering a broader range of relevant data (for example, top lead generation sources and average win/close rates by team).
CRM dashboards are able to be shared across teams or departments, allowing for inter-company collaboration and diminishing the possibility of data siloing. Sales teams can share their dashboards with marketing teams that want to create effective brand messaging, and with user support teams striving to improve customer satisfaction. It’s also helpful to share CRM dashboards with CEOs and investors who want a summary of a company’s finances.
Every CRM dashboard comes with a default view that will suit businesses that are new to using CRM software. However, a major benefit of using a CRM dashboard is its malleability, and it’s a feature every organization should take advantage of once they’ve become more acclimated. Not only are you free to add the metrics you want to track, but you can also customize the layout of your CRM dashboard in a way that makes the most sense to you and your team.
A CRM dashboard is primarily used to provide a snapshot of the performance of an individual, team, or company. However, many CRM dashboards also include access to robust reporting capabilities, ranging from baseline metrics to advanced analytics. This makes it easier to find and pull more in-depth reports on sales activities, financial forecasting, and deals in progress.
Check out our article on CRM reporting if you’re unsure of which reports you should include in your dashboard. The article will assist with building the framework for your CRM dashboard.
Beyond individual metrics, consider which components to include in your CRM dashboard. These components are a combination of metrics that provide a high-level overview of specific areas of your business. You can choose to customize your CRM dashboard with all of these components, or a combination of components that makes the most sense for your business.
Here are some of components you can include in your CRM dashboard:
Creating and organizing a CRM dashboard is a fairly universal process. Here, we’ll break down the process using HubSpot CRM — our top CRM for sales professionals — as an example. To set up a dashboard, follow the steps below:
In HubSpot CRM, you have the option of choosing a pre-made dashboard template, which automatically includes a selection of reports, or creating a new dashboard from scratch. Here, we’ll be doing the latter, which will allow us to pick and choose the reports we want to display.
Upon selecting a blank dashboard, you’ll want to give it a name and set permissions. Naming your dashboard will make it easy to find, especially if you need to reference it for future projects. Setting permissions will enable you to grant view (and edit) access to any user in the CRM; you can also opt to make the dashboard private to yourself.
Once you’ve created a new dashboard, you can add reports based on the metrics you want to track. The key here is to only select the reports that are relevant to your objectives. Most CRM software caps the number of reports you can include on a dashboard so use your space wisely. (In HubSpot CRM, the limit ranges between 10 and 20 reports depending on your plan.)
Once you have reports selected for your CRM dashboard, you can organize them in a way that best conveys the story you want to tell. With HubSpot CRM, you can drag and drop individual report widgets and even resize them. You can further customize your CRM dashboard by filtering information according to a specific date range, team, or account owner.
A CRM dashboard can do quite a lot — but is it worth it for your business? While only you can make that call for your organization or team, it’s important to consider the various benefits that come with implementing a CRM dashboard in your overall strategy. These benefits can be applied to businesses of any size, within any industry.
Here are four benefits of using a CRM dashboard:
CRM dashboards are valuable sales reporting resources for sales professionals, business owners, and other roles that rely on data-driven decisions. Not only do CRM dashboards provide a snapshot of key data in a visual format that’s easy to glean, they’re also quite easy to set up once you know which metrics and components you’d like to track regularly. Build and customize your own CRM dashboards to aid you in making the best decisions for your business.