In our independent editorial review of retail CRM solutions, learn about the top options along with their primary use cases.
Salesforce CRM is a time-tested sales pipeline and customer management software solution with a ton of advanced features. However, the system can be hard to set up and use, and many companies don’t need or want to pay for Salesforce’s full suite of capabilities. Luckily, there are easier-to-use options with similar features for a lower price. To help, we looked at the main Salesforce competitors and determined the top alternatives, including an overall winner.
Here are the six best Salesforce alternatives for salespeople:
If you're still unsure whether or not Salesforce is right for you, check out our independent Salesforce CRM review. Otherwise, continue reading below for a breakdown of the top alternatives and which one is best for you.
Salesforce is a top CRM tool with advanced sales features such as superb filtering, reporting and task management. But despite all its capability, such a weighty system may not be worth the price tag or complexity for smaller businesses. To help identify the best Salesforce alternatives for you, we used six weighted scoring categories to assign each top option a quantitative score out of five, including primary use cases for each. Check out our specific evaluation criteria below:
Note: All per-user prices are with a one-year commitment unless noted.
An overall winner clearly emerged across all criteria, shining in several categories. Freshsales scored the highest for levels of customer service provided and tied with others in advanced features and ease of use. Freshsales also scored highly in general features. Read on for how well Freshsales and all the evaluated CRMs fared as competitors to Salesforce.
Salesforce is often thought of as the standard of CRM software, but it won’t fully serve every type and size of business. It doesn’t make financial sense to pay for features you can’t use, and customizing every detail is daunting for many offices. But there are many high performing options available to fit every budget. Take some time to figure out a list of needs along with a few wish items, then use our list to find the best solution for you.