7 Best Salesforce Alternatives & Competitors 2023

Freshsales is a top-rated CRM offering a free tier as well as paid tiers with sales, lead generation, and collaboration features. Its free plan, offered to up to three users, includes contact management, a live chat tool, and a built-in phone dialer. Upgrade to one of its premium options for advanced sales and collaboration features like robust reporting dashboards and an AI assistant that helps with sales forecasting, auto-reminders, and lead engagement.

Although Freshsales is rated as our top Salesforce alternative, it's missing some advanced marketing features. For a CRM option with a good mix of sales and marketing features, check out Zoho CRM.

Freshsales Pricing

• Free Version: Supports up to 3 users
• Growth: $15 per user, per month
• Pro: $39 per user, per month
• Enterprise: $69 per user, per month
• Free Trial: 21 days
• Integration with Freshworks' free marketing and service platform tiers

Freshsales Key Features

• AI Assistant: Compiles insights on customers and prospects for targeted engagement.
• Free Chat & Facebook Messenger: Engage customers where they spend their time.
• Web Forms: Build customized forms to embed on your website and capture more leads.
• Journey Builder: Automatically manage your customers through the sales process.

Zoho CRM is a customizable CRM offering digital marketing features, including social media tools. Manage multiple social media profiles and create coherent branding across Facebook and Twitter while also monitoring online engagement in real time with its social tab feature. Follow posts and conversations from your leads and prospects and track them in your social dashboard. You can also sync with Zoho Social for tighter social media and brand management.

Zoho CRM is an advanced alternative with marketing and sales features, but its interface can be hard to use. If you're looking for a robust yet easy-to-use alternative, check out Freshsales, which also integrates with Freshmarketer.

Zoho CRM Pricing

• Free Version: Supports up to 3 users
• Standard: $14 per user, per month
• Professional: $23 per user, per month
• Enterprise: $40 per user, per month
• Ultimate: $52 per user, per month
• Free Trial: 15 to 30 days
• Additional sales, marketing, and service add-ons can be purchased

Zoho CRM Key Features

• Multichannel Lead Management: Engage with your lead across multiple platforms.
• Automation: Segment and assign leads, then create workflows to drive conversion.
• Collaboration: Communicate with your team via group calls, messaging, and more.
• Mobile App: Connect from the road and scan business cards for instant lead gen.

For a deeper understanding of Zoho CRM and how it compares with Salesforce, check out our Zoho CRM vs Salesforce review. Otherwise, visit their site below:

Pipedrive is a well-known CRM with highly visual and intuitive pipelines paired with core sales features. Its defining feature set, however, is its add-on upgrades, which you can purchase a la carte, allowing you to choose the sales and marketing tools you want. Leverage its Campaigns add-on to track marketing efforts across channels, like Salesforce’s campaign management does. Then, use its LeadBooster add-on to generate leads and engage with them via chat tools.

While Pipedrive is great if you need a visual tool with add-on upgrades, it's missing some core features in its basic tiers. For more out-of-the-box sales features, try Freshsales, which also offers advanced add-ons.

Pipedrive CRM Pricing

• Essential: $14.90 per user, per month
• Advanced: $27.90 per user, per month
• Professional: $49.90 per user, per month
• Power: $64.90 per user, per month
• Enterprise: $99 per user, per month
• Free Trial: 14 days
• Pay for a la carte add-ons for sales, marketing, and more
• Access to Pipedrive Marketplace

Pipedrive CRM Key Features

• Visual Pipeline: Track your sales processes with its clear and intuitive pipelines.
• Chat Tools: Source leads from conversations with a chatbot tool or via live chat.
• Task Sync: Create to-do lists and schedule emails alongside your project activities.
• Web Forms: Build and customize online forms to capture leads from website traffic.

To further compare the two CRMs, read our Pipedrive vs Salesforce review. You can also check out their site below:

HubSpot CRM is our best free CRM software, known for its visual pipelines, powerful sales tools, and integration with HubSpot’s free marketing and service tiers. Track your deals with its pipeline management tool and automate your processes with its customizable workflows. Identify high-intent leads with predictive lead scoring and assign them to the right reps through automated lead rotation. You can also upgrade to higher tiers for advanced reporting features.

HubSpot might offer robust free tools, but its paid tiers might be pricey for smaller teams and individual users. For a better-priced alternative, try Zoho CRM, which offers a good mix of marketing and sales features and a robust free version.

HubSpot CRM Pricing

• Free Version: Supports unlimited users
• Sales Hub Starter: $18+ per month for 2 users
• Sales Hub Professional: $450+ per month for 5 users
• Sales Hub Enterprise: $1,200+ per month for 10 users
• Additional users can be purchased for an extra fee
• Access to free tiers of its marketing and service platforms

HubSpot CRM Key Features

• Custom Dashboard: Present multiple reports and show where deals sit in the pipeline.
• Free Plan: Use its robust free tier for unlimited users, with no credit card necessary.
• Email Sync: Connect to Gmail or Outlook to schedule emails, log responses, and more.
• Notifications: Get company insights and track email opens and other prospect activity.

To break down the difference between the two platforms, check out our HubSpot CRM vs Salesforce review.

Dynamics 365 Sales is a high-powered CRM offered by Microsoft that’s flush with advanced sales features and AI-powered tools, and syncs with Microsoft Office seamlessly via single sign-on. Analyze sales pipelines automatically and project how your revenue changes from the top to the bottom of the funnel with its forecasting management tool. Use its AI-driven forecasting insights to identify pipeline risks and view predictions for a new lead in real-time.

Dynamics 365 Sales is a solid enterprise alternative to Salesforce, but it can be pricey for some and only integrates with Microsoft Office. For a powerful option that is more affordable and integrates with G Suite and others, visit Freshsales.

Dynamics 365 Sales Pricing

• Microsoft Viva Sales: $46 per user, per month
• Dynamics 365 Sales Professional: $65 per user, per month
• Dynamics 365 Sales Enterprise: $95 per user, per month
• Dynamics 365 Sales Premium: $135 per user, per month
• Microsoft Relationship Sales: $162 per user, per month
• Free Trial: 30 days

Dynamics 365 Sales Key Features

• Microsoft Office Integration: Sync with the Microsoft Suite for extended functionality.
• Contextual Insights: Utilize predictive forecasting, lead scoring, and sales intelligence.
• Call Transcriptions: Log phone conversations and analyze them based on keywords.
• Built-in Phone Dialer: Connect with contacts via phone or email directly from the CRM.

EngageBay All-in-One is a user-friendly platform that offers contact management tools to help you gain a holistic view of your contacts’ activities. Access your contacts’ social media profiles, points of engagement, and lead scores on a single page that your team can update in real time. Then, use this data to create customer engagement reports so you can tailor follow-up activities for them and determine the right moment for making a sales pitch or a service call.

While EngageBay provides a great activity tracking tool, automations are only offered at higher tiers. If you’re looking for a CRM that offers sales and marketing automation across all tiers, try HubSpot CRM, which is one of our best website visitor tracking software.

EngageBay Pricing

• All-in-One Free Version: Supports up to 15 users
• All-in-One Basic: $13.79 per user, per month
• All-in-One Growth: $59.79 per user, per month
• All-in-One Pro: $110.39 per user, per month

EngageBay Key Features

• Activity Timeline: Automatically record your actions each time you engage with leads.
• Customer Journey: Map out a customer’s buying journey from awareness to advocacy.
• Smart Scheduling: Automate online appointments and sync them with your calendars.
• Social Listening: Know your prospects’ needs based on their posts, likes, and shares.

Insightly CRM is a collaborative platform that offers comprehensive project management tools for managing post-sales customer relationships. Create corresponding projects automatically once a deal closes and manage them in a separate pipeline. Share meeting notes, appointment reminders, and client information within your team so you can meet your deliverables on time. Then, delegate ongoing tasks or launch marketing campaigns with its workflow automation.

Insightly may be great for project management, but you need to upgrade to higher tiers for sales and marketing automation. For a robust mix of sales and marketing tools across tiers, look into Zoho CRM, which integrates with Zoho Projects.

Insightly Pricing

• Free Version: Supports up to 2 users
• Plus: $29 per user, per month
• Professional: $49 per user, per month
• Enterprise: $99 per user, per month
• Free Trial: 14 days

Insightly Key Features

• Integrated Project Management: Track your tasks, deliverables, and pipeline progress.
• Email Management: Create campaigns, send bulk emails, and calculate delivery rates.
• Lead Management: Identify, score, and assign your leads to sales reps automatically.
• Workflow Automations: Complete tasks and activities with trigger-based processes.

For a deep dive into how Insightly CRM fares in comparison to Salesforce, check out our Insightly CRM vs Salesforce review.