Find the best operational CRM software for your business. Learn about the features, pricing, and use cases of the top six CRM solutions for 2024.
Contact management software is a tool that stores and organizes lead and customer data in a centralized location. The best contact management software are typically CRMs that allow users to create segmented lists, track interactions, and easily update contact information so they can better engage new leads and keep current customers happy. To help you find an efficient way to store and access contact data, we’ve evaluated the top six contact management software.
Here are the best contact management software solutions:
Overall, we found that Zoho CRM is the top contact management software, winning first place for core features, advanced features, and customization. Continue reading to learn more about each contact management CRM tool’s primary use case, pricing plans, and key features, or skip down to see how we scored each option across six categories.
Note: All per-user prices are with a one-year commitment unless noted otherwise.
The best contact management CRM software includes these functions:
Monitor and record engagements with your contacts at multiple touch points and at every stage of the sales process.
Capture, track, and nurture your leads throughout their journey toward becoming paying customers for your business.
Access in-depth information about your contacts using social and publicly listed information and automatically enrich their profiles in your system.
Create and keep detailed contact records like social media profiles, communication history, and sales activities in a centralized location.
In our evaluation of the top options for contact management, we first defined six weighted categories based on factors that tend to be the most important to users. Then, we used a list of key subcriteria to assign every option a score out of five in each category. Finally, we used that information to determine an overall score for all software on our list and identify use cases.
If you’re still relying on spreadsheets to manage your contacts, consider any of the options above to help organize and streamline your data. What’s more, the best contact management software options are also CRMs, which means you’ll be able to avail of other functions that will make your overall sales process even more efficient. If you’re specifically trying to manage your leads, see our independent review of the best lead management software for salespeople.