In our independent editorial review of retail CRM solutions, learn about the top options along with their primary use cases.
Contact management software is a tool that stores and organizes lead and customer data in a centralized location. The best contact management software are typically CRMs that allow users to create segmented lists, track interactions, and easily update contact information so they can better engage new leads and keep current customers happy. To help you find an efficient way to store and access contact data, we’ve evaluated the top contact management software.
Here are the best contact management software solutions:
In our evaluation of the top options for contact management, we first defined six weighted categories based on factors that tend to be the most important to users. Then, we used a list of key subcriteria to assign every option a score out of five in each category. Finally, we used that information to determine an overall score for all software on our list and identify primary use cases.
Note: All per-user prices are with a one-year commitment unless noted.
Per our scoring, Zoho CRM is the top contact management software overall; it also placed first in core features and customization, and tied in cost. Keep reading to understand how each contact management software option fared in all categories.
The best options for contact management include these functions:
Monitor and record engagements with your contacts from multiple touch points and in every stage of the sales process.
Capture, track, and nurture your leads throughout their journey toward becoming a paying customer for your business.
Access in-depth data about your contacts using social and publicly listed information.
Create and keep detailed contact records like social media profiles, communication history, and sales activities in a centralized location.
If you’re still relying on spreadsheets to manage your contacts, consider any of the options above to help organize and streamline your data. What’s more, the best contact management software options are also CRMs, which means you’ll be able to avail of other functions that will make your overall sales process even more efficient. If you’re specifically trying to manage leads, check out our guide on the best lead management software.